Just watched this heartfelt (and funny) TEDx talk by Jia Jiang, where he talks about overcoming his fear of rejection by indulging in ‘rejection therapy*‘, i.e. building desensitization to rejection by putting himself in situations where the most likely outcome was going to be a ‘no’, for 100 days.
Continue reading “Rejection, Olympic Doughnuts and Amazing Customer Service”
A great TED talks video by Sheena Iyengar that talks about the perils of too much choice. To quote from the video blurb:
We all want customized experiences and products — but when faced with 700 options, consumers freeze up. With fascinating new research, Sheena Iyengar demonstrates how businesses (and others) can improve the experience of choosing.
We all know what happens when you’re faced with too much choice…if you’ve ever stood in the local hypermarket aisle, facing endless brands of washing powder, you’ll know exactly what I mean. We all love choice…but do we really need 25 varieties of washing powder? Humans are great at processing 6-7 pieces of information at a time and at eliminating the choices we know we DON’T want.
If you were to read the titles of popular business literature today, you’d think we were headed back to the dawn of society… where human societal interaction had just begun to evolve. This is not so far off perhaps, since we stand on the brink of yet another evolutionary leap in the way we communicate, collaborate and lead. Be it the tribes of yore or the digital amalgamations of like-minded individuals along a ‘long tail’ of meaning, something’s definitely shifting…
I watched Seth Godin’s TED presentation online recently and was intrigued by the concept of ‘Tribes’ that he’s reintroduced. While critics have been quite hard on the book with regards to substance, the basic ideas are quite sound and make for good observations of how human interaction is evolving in the digital age.
To give you a jist of what the hoolabaloo is all about, here’s the video, plus a few excerpts taken from Amazon reviews of the book:
Continue reading “Long Tails, Tribes, Digital Natives and New World Hospitality”
