Rejection, Olympic Doughnuts and Amazing Customer Service

Just watched this heartfelt (and funny) TEDx talk by Jia Jiang, where he talks about overcoming his fear of rejection by indulging in ‘rejection therapy*‘, i.e. building desensitization to rejection by putting himself in situations where the most likely outcome was going to be a ‘no’, for 100 days.

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The curse of too much choice

A great TED talks video by Sheena Iyengar that talks about the perils of too much choice. To quote from the video blurb:

We all want customized experiences and products — but when faced with 700 options, consumers freeze up. With fascinating new research, Sheena Iyengar demonstrates how businesses (and others) can improve the experience of choosing.

We all know what happens when you’re faced with too much choice…if you’ve ever stood in the local hypermarket aisle, facing endless brands of washing powder, you’ll know exactly what I mean. We all love choice…but do we really need 25 varieties of washing powder? Humans are great at processing 6-7 pieces of information at a time and at eliminating the choices we know we DON’T want.

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