Rejection, Olympic Doughnuts and Amazing Customer Service

Just watched this heartfelt (and funny) TEDx talk by Jia Jiang, where he talks about overcoming his fear of rejection by indulging in ‘rejection therapy*‘, i.e. building desensitization to rejection by putting himself in situations where the most likely outcome was going to be a ‘no’, for 100 days.

Continue reading “Rejection, Olympic Doughnuts and Amazing Customer Service”

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Web 3.0 – The Sensory Web

Here’s a great presentation by a good friend (and extraordinary hotel educator), Lukas Ritzel. Lukas presented on the topic of the sensory web (Web 3.0) at the second ever TEDx event in Switzerland (Zug – May 27, 2010).

Explore Lukas’ presentation below using Prezi, a superb presentation tool:

 

Here’s a video of the presentation: