hotel crm – The Hotel Marketing Blog

Will Artificial Intelligence spell the end of the TripAdvisor Model?

Travel and Hotel Reviews…love ‘em or hate ‘em, they’re here to stay. The question just begs to be asked though…just how long will the user-generated model of referrals really last?

TripAdvisoris used as an example in this article because its simply too big and too well established to ignore. However this piece is not aimed at the company (to be perfectly fair, I love TripAdvisor and have used it on many occasions to find and book accommodations in strange and foreign lands). There are various other travel and hotel booking websites, guides and online travel agencies that also incorporate user reviews to add an element of trust and ‘referral credibility’ to their products.

Image Source: Compete Inc. “Consumer Generated Content in Travel” 2007. Not surprisingly, 82% consumers in the survey indicated they trust other consumer opinions over what a hotel had to say about itself. But interestingly enough, even now, less than 70% really trust the information and barely 51% feel that TripAdvisor content is unbiased.

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The new era of Hotel Experience Marketing – Choice is the new King, All hail the King

Following on from the earlier articles, Back to the Future: Meet the hotel guest of 2020 (September 2008) 5 Future Developments that will revolutionize Online Hotel Marketing (October 2008), here are some thoughts on the role of Choice in successful Hotel Marketing of the future. I presented these ideas at the recent Revenue Management and Pricing Middle East Conference in Abu Dhabi…

As we mature into the Web 2.0 world and slowly inch our way to a more Semantic web, technology has made collaboration, connectivity and finding what you want easier than ever possible before. Combine available technology with the challenges posed by the recession and the timing for a Revolution of “Choice” is absolutely perfect!

Today, hotel guests have the option of various online tools that aid transparency, search and booking. However the research and booking process can still be pretty clunky and fragmented. I believe we need to move beyond the era of Search and Booking Engines to building superior “Experience Engines“.

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Do Hoteliers Tweet? A Hotel Industry introduction to microblogging with Twitter

The world has been ‘atwitter’ for quite a while now, and the thousands of people join Twitter by the day…and even more ‘tweet’ about their lives, their work, their passions and in some misguided cases, even their bowel movements. So just what IS Twitter, you ask?

In the simplest terms, Twitter is a social networking and microblogging service that allows to send and read others updates in the form of short text messages (140 characters max). It’s kind of like blogging by sms. So who’s doing it? Kids, Professionals, Marketers, Bloggers…and even President Elect Barack Obama, while he was on the campaign trail!

For most hoteliers and indeed most people Twitter is a tough one to relate to, unless you happen to be obsessed with Facebook and updated your status 50 times a day. But there is more to Twitter than meets the eye. At the very basic level, here’s what Twitter can allow you to do as hoteliers or hotel internet marketers:

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Hotel Referral Marketing – Hotel Guests are a key Distribution Channel of the future

Article published under the name “The million dollar hotel marketing idea that’s been staring you in the face!”

I’ve been racking my brain for the last few weeks over what to write about. The interesting thing is that it’s not lack of choice that’s been the trouble…it’s too much of it! From the excitement caused by US underdog Barack Obama’s win and the promise of a brighter political future… to CNN’s Wolf Blitzer causing a buzz with his first-ever “holographic” interviews in the newsroom, there’s been plenty going on to keep techies and armchair futurists abuzz. And while CNN’s holograms weren’t really holograms when you cut to the chase…one development is very real…the advancing global recession that we’re slowly coming to grips with.

Hospitality media has been filled with reports about dropping profits margins, especially in hard hit areas and suggestions to hoteliers on how to best tackle the market situation, i.e. tough it out, work smart and dust off your selling shoes. What surprises me, though, is that while the hotel industry continues its distribution war with online 3rd parties with super-deep advertising pockets, it still continues to ignore its most lucrative booking distribution channel…its guests!

Continue reading “Hotel Referral Marketing – Hotel Guests are a key Distribution Channel of the future”

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