2 thoughts on “Transparency, the Internet and good hospitality – All the hotel’s a stage…”

  1. Great post. Especially your mention that hotels can’t ignore what guests are saying, and the power of those thoughts to influence others purchase decisions. Which brings me to mention a great social media solution that I’ve been hearing a lot about. It’s called Guest Pulse http://GuestPulse.com

    Developed specifically for the hospitality industry (by Inside Hospitality), it enables you to listen, understand and respond to your guests comments, complaints, and compliments that take place online. I’d highly recommend checking it out and signing up for the free, no risk, no credit card 14-day trial.

    Like

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