The Hotel Guest of 2020 – Predictions Revisited
In 2008, just before the peak of the great recession, I wrote a syndicated article titled “Back to the future:Continue Reading
Category: Customer Experience
2019 Predictions – 5 Videos To Help Set The Mood And Prepare
2018 flew by fast and a brand new year is here…what does 2019 have in store for us? Here areContinue Reading
The Only Middle East Resort on TripAdvisor’s Top 25 Luxury Hotels In The World
To achieve this high accolade once is remarkable…to do this many years in a row is truly extraordinary. Al Maha sets the benchmark for indigenous luxury resort experiences in the Middle East.
Rejection, Olympic Doughnuts and Amazing Customer Service
Just watched this heartfelt (and funny) TEDx talk by Jia Jiang, where he talks about overcoming his fear of rejection byContinue Reading
Hotel Marketing, Technology and Loyalty 