YouTube has just jumped on the live video bandwagon on mobile, given the growing prominence of the mobile platform and Facebook’s early foray (though not as early as Twitter’s acquisition and launch of Periscope in 2015…or smaller rivals like Meerkat).
The feature has just launched to YouTube creators with 10,000 subscribers or more…what’s interesting though are the added monetization options. Creators already earn an ad revenue share from their videos…with a new feature called ‘SuperChat’, viewers can now jump to the top of the comment queue by paying live streaming content creators. Popular creators who’ve been using platforms like YouNow and Live.me are switching to YouTube, given it’s broader reach and appeal.
Continue reading “YouTube takes on Facebook with Live Mobile Video and SuperChat”
Kudos to IMI for continuing to innovate and push the boundaries. A great story shared by dear friend and fellow tech enthusiast, Lukas Ritzel.
For the past few months some 80 international students of more than 20 different nationalities who currently study at IMI University Centre in Luzern, Switzerland have collected data to create the the world’s first crowd-sourced student guide. The iPhone App is a collaboration with Luzern Tourism which also has its own tourism city guide and covers much more than just the best places to have your pizza or beer. It’s about Swiss culture, stories about Heidi and even answers questions like: “Do Swiss people really eat most chocolate of all nationalities?”. The Student iPhone App also collects many of those insider tips which only international students currently living in Switzerland can know about, having lived abroad for such a long time.
The app is now a free download on the Apple App store from: http://bit.ly/e8byM6 (Direct Link). Alternatively search for “Luzern” and you will easily find the IMI University Centre iStudent Luzern app on the Apple iPhone Store.
Continue reading “A Nifty Crowdsourced Apple iPhone App for Swiss Hotel School Students”
I came across a piece I’d written about 17-18 months ago on the future of hotel internet marketing. The article talked about 5 broad tech trends that I thought would radically alter the way we approached digital / internet marketing for hotels back at the end of 2008. I thought it’d be fun to take a re-look at the article and see how far we’ve actually come in the last year or more and if those predictions still hold water… here goes:
1. Choice is king.
The clear winners of the online distribution race will be suppliers and 3rd parties that provide the most choice to the customer. “Experience building” will become key to the looking and booking process online. This will mean that successful suppliers (hotels) will have to break down elements of their inventory like rooms, dining, sports, spa and supporting services into individual units that can be booked and packaged both internally and externally. The more elements you provide to what I like to call the “Experience Engine”, the better the choice available to customers to personalize and tailor their experiences. This creation of experience units will also allow tourism industry suppliers to collaborate more effectively online, as well as spur the evolution of 3rd party providers who provide superior experience engines, taking destination marketing to a whole new level.
Continue reading “Hotel Internet Marketing by 2013 – Are we on Track?”
Save Money and Build Relationships with Direct Digital Marketing
By Brian Deagan
Despite unpredictable economic conditions, one truth endures for the hospitality industry – there is always room for improvement to the guest experience. In tough economic times, improving the guest experience is a worthy investment because the seeds of loyalty blossom into a strong relationship when the spending freeze thaws. In ideal economic times, competition peaks and the key differentiator guests evaluate when determining where to spend their time and money is the experience. Positive statements about “improving the guest experience” are a constant in marketing meetings – but how? When resources are scarce, but investment in the guest experience is paramount, an efficient and accountable approach is vital. The most modern, effective, and accountable approach for improving the guest experience is found in direct digital marketing.
Direct digital marketing is a digital marketing method that delivers relevant marketing communications that are addressable to individuals through the primary online channels of email, Web, and mobile using an email address, a Web browser cookie, and mobile phone number, respectively. Hotel guests value personalized, relevant interactions whether they are on property, reading an email, booking a stay online, or reviewing a text message.
Two elements are necessary to properly execute the type of direct digital marketing programs that appeal to guests.
- First, avoid perpetuating organic market inefficiencies by seeking individual relationships for email, onsite targeting capabilities, and mobile marketing. The right direct digital marketing software partner must have multi-channel campaign delivery and management capabilities.
- Second, the content and campaign execution capabilities must live in the same software platform as the data environment. More, that data environment – usually referred to as a universal profile management system – must be designed specifically for direct digital marketing programs. Centralizing all important marketing data into the same on-demand software the content is in enables the truly unique segments and message targeting capabilities guests consistently respond to. For example, building a segment that takes a guest’s email activity, website browsing behavior, mobile interaction, past stay data, and preferences into consideration is ideal for creating a personalized and memorable guest experience.
Continue reading “Hotel Internet Marketing Strategy – Practical Tips for Direct Digital Marketing”
If you’re switched on to the Mobile world, you’ve probably seen (and possibly even used) a QR (Quick Response) Code. These weird looking symbols are probably going to change the way we deploy direct marketing and make it truly interactive!
Wikipedia describes QR Codes: “A QR Code is a matrix code (or two-dimensional bar code) created by Japanese corporation Denso-Wave in 1994. The “QR” is derived from “Quick Response”, as the creator intended the code to allow its contents to be decoded at high speed.” Although initially used for tracking parts in vehicle manufacturing, QR Codes are now used in a much broader context, including both commercial tracking applications and convenience-oriented applications aimed at mobile phone users (known as mobile tagging). QR Codes storing addresses and URLs may appear in magazines, on signs, buses, business cards or just about any object that users might need information about. Users with a camera phone equipped with the correct reader software can scan the image of the QR Code causing the phone’s browser to launch and redirect to the programmed URL. This act of linking from physical world objects is known as a hardlink or physical world hyperlinks. Users can also generate and print their own QR Code for others to scan and use by visiting one of several free QR Code generating sites.
Below is a sample QR Code that points to “www.hotelemarketer.com”
Continue reading “Taking direct marketing to the next level with Mobile QR Codes”
Augmented reality is a hot new area for Research & Development in the Mobile Tech & Marketing field. Emagin defines it as “a display in which simulated imagery, graphics, or symbology is superimposed on a view of the surrounding environment”. Wikipedia defines it as “Augmented reality (AR) is a field of computer research which deals with the combination of real-world and computer-generated data (virtual reality), where computer graphics objects are blended into real footage in real time.”
Continue reading “Mobile Marketing – Augmented Reality Browsers”
About a month or two ago, following the release of our featured article “Hotel Mobile Marketing – A Hotel Guest Story From The Near Future” we had a barrage of emails from vendors and companies innovating in the hotel mobile marketing & applications field. Some of these technologies were quite run-of-the-mill but some clearly stood out in creative and innovative ways. Here is one such prototype technology / software, called hYspace.
What follows below is a great overview of what this hopes to achieve in terms of boosting guest convenience and accessibility:
A contribution for hotelemarketer.com by Charles Reed, CEO of world leading hospitality technology provider, DOCOMO interTouch
Running a hotel has never been simple. Experienced hoteliers know that I’m stating the obvious.
Every hour, a hotelier engages in a logistical symphony to ensure the comfort and convenience of guests. To the uninitiated the variables are unimaginable.
Each day, a hotelier mobilises their team to ensure the 500-room property is equipped with the right amenities from the welcome chocolates, toiletries, and show horns, right down to ensuring that the remote controls for the TV and DVD are correctly matched to each room for each guest.
Continue reading “Mobile Hotel Applications – One solution to will them all”